The countdown to June 19, 2026, is nearly over. Under the Data (Use and Access) Act 2025 (DUAA), UK individuals now have a brand-new statutory right to complain directly to a data controller. This isn’t just a customer service update; it’s a legal mandate requiring you to acknowledge complaints within 30 days and provide a substantive response “without undue delay.”

The new “Information Commission” (the evolved ICO) expects a documented, published procedure. Enactia simplifies this transition by providing a dedicated Complaint Intake Module that automatically timestamps arrivals, assigns investigators, and tracks the 30-day “Acknowledgement Clock” to ensure you never miss a regulatory beat.

Request an Enactia Demo to automate your UK DUAA complaints