We understand that circumstances may arise which lead to the need for a refund, and we are committed to addressing such situations with transparency and fairness. Below, you will find our refund policy, designed to ensure that your concerns are handled efficiently and in accordance with our commitment to customer satisfaction. Please take a moment to familiarize yourself with our policy, and feel free to reach out to our dedicated support team if you have any questions or require further assistance. Thank you for choosing Enactia as your trusted GRC solution.
Enactia offers a 15 day trial to all registered users to use the Enactia SaaS without any financial obligation. To continue using the SaaS product, the user must choose a User Package, as defined on Enactia’s website and purchase a monthly or annual subscription.
This policy applies to subscribers that have paid a premium to use Enactia’s Cloud SaaS defined as “The Customer” in the below policy.
Automatic Recurring Billing Agreement between Enactia Ltd (” Enactia Ltd”) and the organization using Enactia Ltd (“Your Organization”) including the person acting as the owner (“You”) for Your Organization and/or the person acting as the billing contact (“Billing Contact”) for Your Organization.
Please read this agreement carefully and in full before agreeing to create an account for Your Organization and authorize recurring payments. Please verify that all information provided is complete and accurate before confirming Your agreement.
Since our Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge before purchasing any product on the Website.
You may however sign up for a free fully functioning 15-day trial and try the service before making a purchase.
Refer to our Policies at the bottom of the website.
You have the right to change your payment method or withdraw your consent to this Automatic Recurring Payment at any time. Doing so will cancel and deactivate Your Organization’s account from all use at the end of the “billing month” of your subscription according to the following prorating terms.
If a customer cancels a subscription during the ongoing billing month, the effective cancellation date is the next billing date (end of the billing cycle). This means that the customer will not be billed next time and will have until that date to use the Enactia Cloud Product – SaaS.
If a customer downgrades a subscription during the ongoing billing month, the effective downgrade date is the next billing date (end of the billing cycle). This means that the customer will be billed next time for the downgraded package and will have until that date to use Enactia with the current package. The downgraded package will go into effect on the next billing cycle.
If a customer upgrades a subscription during the ongoing billing month, the effective upgrade date is immediate and it will be prorated for the remaining days until the next billing date (end of the billing cycle). The customer will be billed next time for the upgraded package and thereon.
For Automatic Billing please refer to the Terms and Conditions