vCISO, vDPO & GRC Platform for MSPs | Enactia

Question 1

What is an MSP compliance platform?

Accepted Answer

An MSP compliance platform is software that lets a managed service provider run security and privacy compliance programmes for many client organisations from a single account. It replaces per-client spreadsheets with a multi-tenant workspace holding each client's risk register, controls, evidence and reports separately, while giving the MSP one consolidated view across the entire client portfolio.

Question 2

What is a vCISO platform and how does it work?

Accepted Answer

A vCISO platform is software that lets a service provider deliver Chief Information Security Officer functions to companies that cannot justify a full-time CISO. It automates the work a CISO would otherwise do by hand: risk assessments, control framework mapping, policy management, gap analysis and board-level reporting. One security consultant can therefore serve ten or more clients instead of one.

Question 3

What is a virtual DPO (vDPO) and when does a company need one?

Accepted Answer

A virtual DPO is an outsourced Data Protection Officer, provided as a service rather than an in-house hire. Under GDPR Article 37, an organisation must appoint a DPO if it is a public authority, monitors people systematically at scale, or processes special-category data at scale. Most SMEs that meet this test outsource the role, because a qualified DPO is expensive to employ full-time.

Question 4

Can an MSP manage GDPR compliance for multiple clients in one platform?

Accepted Answer

Yes. Enactia is multi-tenant, so an MSP maintains a separate ROPA, data subject request queue, DPIA library and incident register for each client, with data fully segregated between tenants. The MSP works from one login and sees compliance posture across every client on a single dashboard, rather than logging into a different tool or spreadsheet per account.

Question 5

How do MSPs sell compliance as a service?

Accepted Answer

MSPs typically package compliance as a recurring monthly subscription tied to a specific regulation the client is obliged to meet — NIS2, GDPR, DORA, ISO 27001 or SOC 2. The MSP charges for the assessment, the remediation roadmap and continuous monitoring. The platform supplies the assessment templates, evidence repository and client-facing reports, which is what makes the service repeatable without hiring a consultant per client.

Question 6

What is the difference between a vCISO and a vDPO?

Accepted Answer

A vCISO covers cybersecurity governance: risk management, security controls and frameworks such as ISO 27001, NIST CSF and NIS2. A vDPO covers data protection law: records of processing, data subject requests, DPIAs and breach notification under GDPR and equivalent privacy regimes. They are separate roles with separate legal bases, and many MSPs now sell both — which requires a platform covering security and privacy, not security alone.

Question 7

Which compliance frameworks can an MSP manage for clients in Enactia?

Accepted Answer

Enactia supports GDPR, NIS2, DORA, ISO 27001, ISO 27701, NIST CSF, SOC 2, HIPAA, PCI DSS, CCPA, PDPL and the EU AI Act. Controls are cross-mapped between frameworks, so evidence collected once for ISO 27001 also satisfies the overlapping requirements in SOC 2 or NIS2, instead of being gathered again for each standard.

Question 8

Can an MSP white-label the platform under its own brand?

Accepted Answer

Yes. Enactia supports white-labelling, so the MSP's own logo, colours and domain appear in the client portal and in exported reports. Clients see the MSP's brand rather than the vendor's, which protects the MSP's position as the trusted advisor and keeps the compliance service part of its own product line.

Question 9

How does NIS2 affect MSPs and their clients? (optional — high urgency in the EU)

Accepted Answer

NIS2 applies directly to managed service providers as important entities, and also to many of their clients in sectors such as manufacturing, healthcare, energy, transport and digital infrastructure. It requires risk management measures, incident reporting within 24 hours of awareness, supply chain security and accountable management. MSPs are therefore both regulated by NIS2 and positioned to sell NIS2 readiness to clients.

Question 10

How long does it take an MSP to launch a vCISO service? (optional)

Accepted Answer

An MSP with existing security engineers can usually launch a vCISO offering in four to eight weeks. The bottleneck is rarely technical skill — it is having repeatable assessments, a defensible risk methodology and client-ready reporting. A platform that supplies those as templates removes most of the setup, so the MSP's first client engagement can begin in weeks rather than quarters.

Question 11

Do MSPs need separate tools for cybersecurity and data privacy compliance? (optional)

Accepted Answer

No, and using separate tools creates duplicated work. Security frameworks and privacy regulations share underlying controls: access management, encryption, vendor due diligence and incident response appear in both ISO 27001 and GDPR. Running them in one platform means an asset or vendor is recorded once and reused across both programmes, rather than maintained twice in two disconnected systems.

Question 12

Can compliance work be automated instead of tracked in spreadsheets? (optional)

Accepted Answer

Yes. Spreadsheet-based compliance breaks down as soon as an MSP passes a handful of clients, because evidence goes stale, versions diverge and audit trails are lost. Enactia automates control mapping, evidence collection, assessment scheduling and reporting, reducing cross-framework compliance effort by up to 80% compared with manual tracking.